1. Home
  2. Privacy Policy
Privacy Policy

Manis33 Privacy Policy – Personal Data Protection for Malaysian Players

Manis33 treats member privacy as a non-negotiable responsibility. This page provides a detailed explanation of how we collect, store, use, and protect your personal data — written in clear, straightforward language that every Malaysian player can understand.

Updated: January 2026
Bahasa Melayu (ms-MY)
256-bit SSL
Our Privacy Commitment
Data not sold to third parties
Full 256-bit SSL encryption
Members' right to access their own data
Malaysian legal compliance
Regular security audits
Delete data upon member request

Manis33's Six Pillars of Privacy Protection

Here is how manis33 ensures the personal data of every Malaysian member is protected at every stage — from registration through to withdrawal of winnings

Bank-Grade Encryption

All data transmitted between your device and manis33 servers is protected by 256-bit SSL encryption — the same technology used by major Malaysian banks such as Maybank and CIMB. This means every transaction, every login, and every data exchange is unreadable to unauthorised parties, even if the data is intercepted in transit.

Data Never Sold

Manis33 has never and will never sell, rent, or trade members' personal data to any third party for commercial purposes. Your data is not a product we deal in. Your information is collected solely to enable your use of the platform, process payments, and ensure a safe and personalised gaming experience at Manis33.

Secure Data Storage

Manis33 members' personal data is stored on servers protected by layered firewalls, intrusion detection systems, and strict access controls. Only authorised personnel may access member data, and every access is automatically logged and audited. Our servers undergo independent security testing on a regular basis to identify and address any vulnerabilities.

Full Control in the Hands of Members

As a Manis33 member, you have full rights over your personal data. These include the right to access the data we hold about you, the right to correct inaccurate information, the right to request data deletion, and the right to withdraw marketing consent. All such requests can be submitted to our support team and will be processed within 14 business days.

Malaysian Legal Compliance

The manis33 Privacy Policy is built in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We adhere to all data protection principles established under Malaysian law, including the security principle, retention principle, data integrity principle, and access principle. We continuously monitor developments in privacy legislation to ensure ongoing compliance.

Data Breach Notification

In the event of a data security breach that may affect members' personal information, Manis33 is committed to notifying the affected members as promptly as possible. We will clearly explain what happened, what data may have been compromised, and the steps we are taking to mitigate the risk and prevent recurrence.

Contents
manis33's Privacy Commitment

This Privacy Policy document explains how Manis33 ("Platform", "We") collects, uses, stores, and protects your personal data ("Member", "You") when you use the manis33.click platform. By registering an account or continuing to use our platform, you agree to the data collection and usage practices described in this document. This Privacy Policy forms part of Terms & Conditions manis33.

1

Introduction & Scope of This Privacy Policy

Manis33 is an online entertainment platform offering slots, Live Casino, table games, Sports Betting including badminton, and lottery to Malaysian players. As a platform that handles members' financial and personal information, we recognise that member trust is our most valuable asset.

This Privacy Policy applies to all information collected by Manis33 through the website manis33.click, mobile applications (where applicable), email communications and any other interactions you have with our platform. This Policy does not apply to third-party websites or services that may be linked to from the Manis33 platform.

Applicable Law: Manis33's Privacy Policy is built in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We comply with all seven data protection principles set out by the PDPA: the General Principle, the Notice & Choice Principle, the Disclosure Principle, the Security Principle, the Retention Principle, the Data Integrity Principle, and the Access Principle.

If you have any questions about how we handle your personal data, please contact our Data Privacy Officer at support@manis33.click before using the platform.

2

Types of Personal Data We Collect

Manis33 only collects personal data that is strictly necessary to provide our services. The following are the categories of data we collect:

Data Category Examples of Information Requirements
Identity Data Full name, MyKad number (if requested for KYC), date of birth Age & identity verification
Contact Data Malaysian phone number, email address Account communication & support
Financial Data E-wallet information (Touch 'n Go, GrabPay, DuitNow), transaction records Deposit & withdrawal processing
Technical Data IP address, device type, web browser, operating system Platform security & optimisation
Usage Data Game history, session duration, betting records Responsible gaming & services
Communications Data Live chat conversation records, support emails Service quality & issue resolution

We do not collect sensitive data such as medical information, religious beliefs, political views, or the sexual orientation of our members. Should there be a need to collect any additional category of data beyond the table above, we will seek your explicit consent beforehand.

3

How We Collect Your Personal Data

Manis33 collects your personal data through the following channels:

  • Account Registration: When you register a new Manis33 account, we collect your phone number, preferred username, and password.
  • Identity Verification (KYC): Where required to process larger withdrawals or meet compliance obligations, we may request a copy of your MyKad or other identity document.
  • Financial Transactions: When you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks), your transaction records are automatically saved.
  • Platform Usage: Technical and usage data are collected automatically as you use the manis33 platform — including games played, session duration, and betting patterns.
  • Support Interactions: When you contact our support team via live chat or WhatsApp, those communication records are retained for service quality purposes.
  • Cookies & Similar Technologies: The Manis33 website uses cookies to enhance the user experience and collect anonymous usage statistics.
Data from Third Parties: In certain cases, we may receive information about you from payment providers (such as transaction verification details from Touch 'n Go or GrabPay) or third-party game providers operating on our platform. This data is used solely for processing purposes and account records.
4

How We Use Your Personal Data

Manis33 uses collected personal data solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used:

  • Account Management: Creating and maintaining your account, verifying your identity, processing logins, and managing account settings.
  • Payment Processing: Processing deposits and withdrawals through your chosen Malaysian payment method, verifying transactions, and maintaining accurate financial records.
  • Service Provision: Gives you access to slots, Live Casino, table games, Sports Betting, badminton and lottery on the Manis33 platform.
  • Security & Fraud Prevention: Detecting and preventing unauthorised access, fraud, money laundering, and platform abuse.
  • Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate limit-setting tools when needed.
  • Service Improvement: Analysing usage patterns in aggregate to improve the platform, introduce new features, and enhance the user experience.
  • Legal Compliance: Fulfilling legal and regulatory obligations applicable to our operations in Malaysia, including anti-money laundering reporting requirements.
  • Service Communications: Sending important account notifications, transaction updates, terms changes, and security information.

We do not use your personal data for any purpose not stated above without first obtaining your renewed consent.

5

Data Sharing with Third Parties

Manis33 does not sell, rent or trade members' personal data to any third party for their own commercial purposes. However, there are limited circumstances in which we may need to share data with certain parties:

  • Payment Providers: To process deposits and withdrawals, the required transaction information is shared with Malaysian e-wallet providers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) and banks supporting FPX (Maybank2u, CIMB Clicks). These providers maintain their own privacy policies and are subject to strict payment industry standards.
  • Game Providers: Third-party game providers such as Pragmatic Play, PG Soft, Evolution Gaming, and others receive only the minimum technical data required to deliver games to you. They do not receive your full personal identity information.
  • Legal Authorities: We may be required to disclose information to Malaysian authorities (such as the police, courts, or regulatory bodies) when mandated by law or court order.
  • Technical Infrastructure Services: Technology service providers such as server hosts may have limited access to member data in the context of providing infrastructure services to Manis33. All such providers are bound by strict data protection agreements.
Data Processing Agreement: Every third party that receives Manis33 member data must sign a data processing agreement binding them to security and confidentiality standards equal to or higher than our own. We do not share data with any party unable to meet our data protection standards.
6

Manis33 Data Security Measures

Manis33 implements a comprehensive range of technical and organisational measures to protect members' personal data from unauthorised access, loss, destruction, or accidental disclosure:

  • Transmission Encryption: All data transmitted between your browser and Manis33's servers is protected by 256-bit TLS/SSL encryption, ensuring your data cannot be intercepted or read in transit.
  • Storage Encryption: Sensitive data, including payment information and passwords (stored as irreversible hashes), is encrypted at rest.
  • Layered Access Controls: Only specifically authorised Manis33 staff may access member data, and that access is restricted to the portions of data relevant to their role. Every access is automatically logged.
  • Two-Factor Authentication: Manis33's internal systems that store member data are protected by two-factor authentication for all staff with access.
  • Regular Security Audits: The manis33 platform undergoes regular penetration testing and security audits conducted by independent cybersecurity firms to identify and address any vulnerabilities.
  • Continuous Monitoring: An automated monitoring system runs continuously to detect suspicious access patterns or security threats in real time.

While Manis33 implements all reasonable security measures, no system can be guaranteed to be completely secure. We encourage members to play their part in keeping their accounts safe by using strong, unique passwords, not sharing login credentials with anyone, and reporting any suspicious activity to us promptly.

7

Data Retention Period

Manis33 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal and regulatory requirements. The general principles governing our data retention periods are as follows:

  • Active Account Data: Personal data of members with active accounts is retained for the duration of your membership and for a defined period following account closure.
  • Financial Records: Records of deposits, withdrawals, and game history are retained for a minimum of seven (7) years, in accordance with Malaysia's accounting and anti-money laundering legal requirements.
  • Communication Records: Live chat transcripts and support emails are retained for two (2) years for quality assurance and dispute resolution purposes.
  • Technical Data: Server logs and technical data are retained for ninety (90) days for security and troubleshooting purposes.
  • Marketing Data: Data used for marketing communications is retained until you withdraw your consent to receive such communications.
After the Retention Period: When data is no longer needed for the purpose it was originally collected and there is no legal requirement to retain it, Manis33 will delete or anonymise that data in a secure and permanent manner so that it can no longer be linked back to the individual concerned.
8

Your Personal Data Rights

As a Manis33 member whose personal data we process, you have the following rights, which you may exercise at any time by contacting our team:

Right of Access

You have the right to request a copy of the personal data manis33 holds about you. We will provide this information in a readable format within 14 business days.

Right to Rectification

If the personal data we hold about you is inaccurate or incomplete, you have the right to request an immediate correction. We will update your records within 5 business days.

Right to Erasure

You may request the deletion of your personal data when it is no longer needed for its original purpose. Such requests are subject to applicable legal retention obligations.

Right to Restrict Processing

In certain circumstances, you may request that we restrict the processing of your data — for example, while you are disputing the accuracy of your data or objecting to a particular form of processing.

Data Portability Rights

You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another service where applicable.

Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time. We will cease such processing immediately upon receiving your objection.

To exercise any of the rights above, contact us by email at support@manis33.click or via the manis33 platform's live chat. State the right you wish to exercise along with your account details. We will verify your identity before processing the request and will respond within 14 business days.

9

Cookies & Tracking Technologies

Manis33 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential Cookies: These cookies are required for core platform functions such as maintaining your login session and remembering your account settings. The platform cannot function properly without them.
  • Performance Cookies: These cookies collect information about how visitors use our platform on an anonymous basis — such as the most frequently visited pages and error messages encountered. This data helps us improve the platform.
  • Functional Cookies: These cookies allow the platform to remember your preferences, such as language and display settings, to provide a more personalised experience.
  • Security Cookies: Used to detect suspicious login attempts, protect against CSRF attacks, and verify legitimate user sessions.
Cookie Controls: You can manage and delete cookies through your web browser settings. Please note, however, that blocking essential cookies may affect your ability to log in or use certain features on the manis33 platform. For guidance on managing cookies in your browser, refer to your browser's help section.

Manis33 does not use third-party cookies for targeted advertising or to track your activity on other websites outside our platform.

10

Financial Data & Payment Security

Manis33 takes the protection of members' financial data with the utmost seriousness. All payment methods we support are local Malaysian options recognised and regulated by Bank Negara Malaysia:

  • E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay — all transactions are processed through secure, encrypted gateways
  • Instant Transfer: DuitNow — an instant payment system operated under Bank Negara Malaysia's RENTAS network
  • Internet Banking: FPX via Maybank2u, CIMB Clicks, and other approved banks

Manis33 does not store credit card numbers, debit card numbers, or complete banking details on our servers. All sensitive payment information is processed directly by payment providers that maintain their own PCI-DSS compliance.

Additional Protection: Every financial transaction at Manis33 is accompanied by an immutable audit log, ensuring accurate and verifiable records for every deposit and withdrawal. This provides members with an additional layer of protection in the event of any dispute.

If you notice any unauthorised transactions on your Manis33 account, please contact our support team immediately via live chat. We will act swiftly to investigate and secure your account.

11

Marketing Communications & Notifications

Manis33 may use your contact details (phone number or email address) to send you platform-related communications. There are two types of communications to be aware of:

  • Service Communications (Mandatory): Account security notifications, transaction confirmations, important terms updates, and compliance information. These communications cannot be disabled as they are essential to the security and management of your account.
  • Marketing Communications (Optional): New promotions, bonus offers, the latest game updates, and Manis33 special campaigns. You may choose to opt in or out of these communications during registration or through your account settings at any time.

To opt out of marketing communications from Manis33, you may:

  • Click the "Unsubscribe" link found in every marketing email we send
  • Update your communication preferences in your Manis33 account settings
  • Contact our support team directly via live chat or email

Requests to opt out of marketing communications will be processed within 5 business days. Please note that you may still receive important service communications even after unsubscribing from marketing communications.

12

Child Protection

The manis33 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

Manis33 implements the following measures to prevent minors from accessing the platform:

  • Age verification during the registration process
  • Monitoring for suspicious account activity that may indicate use by a minor
  • Right to request age verification (MyKad or other identity document) at any time
If You Suspect Use by a Minor: If you believe that a child under the age of 18 has registered a Manis33 account or has used your account without authorisation, please contact us immediately at support@manis33.click. We will investigate and close the account in question and delete all associated data without delay.
13

Changes to This Privacy Policy

Manis33 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service developments. We are committed to being transparent about any such changes.

When we make material changes to this Privacy Policy, we will:

  • Updating the "Last Updated" date shown at the top of this page
  • Display a prominent notice on the Manis33 platform regarding the changes
  • For significant changes, we will send a notification directly to members via their registered phone number or email address

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Continued use of the Manis33 platform following the publication of any updates to this Privacy Policy will be considered your acceptance of those changes.

14

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how Manis33 handles your personal data, we strongly encourage you to reach out to us directly:

  • Privacy Email: support@manis33.click — please include "Privacy Enquiry" or "Data Rights Request" in the subject line of your email
  • Live Chat: Available 24 hours a day, 7 days a week via the manis33 platform — for privacy inquiries requiring an immediate response
  • WhatsApp: For cases that require document submission or more in-depth discussion

We are committed to responding to all privacy-related enquiries within 5 business days. For formal data rights requests (access, deletion, correction), the response period is 14 business days.

If you are not satisfied with how we have handled your privacy complaint, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (PDPA) under the Ministry of Communications and Digital.

Privacy Policy to Be Read Alongside Terms & Conditions

This Privacy Policy is to be read alongside Terms & Conditions and page Responsible Gaming Manis33, which together form the complete agreement governing your use of the platform and the handling of your data. In the event of any conflict between these documents on matters of privacy, this Privacy Policy shall prevail as the governing document.

Manis33 Privacy FAQ

Answers to the most frequently asked questions by members regarding data protection and privacy on the Manis33 platform

Absolutely not. Manis33 has never sold, rented, or traded members' personal data to any advertising company, data broker, or third party for their own commercial purposes. Your data is shared only with parties directly involved in delivering Manis33's services to you — namely Malaysian payment providers such as Touch 'n Go and GrabPay for processing transactions, and game providers for delivering games. All such parties are bound by strict confidentiality agreements.

To request a copy of your personal data, send an email to support@manis33.click with the subject line "Data Access Request" and include your account number. We will first verify your identity before processing the request, then provide a summary of the data we hold about you in a readable format. This process takes a maximum of 14 business days. Data access requests are free of charge and may be submitted by any active manis33 member.

Once your Manis33 account is closed, we will retain your data for the period required by law — in particular, financial records must be kept for seven (7) years in accordance with the Companies Act and Malaysia's anti-money laundering requirements. After the mandatory retention period has elapsed, your data will be permanently deleted or anonymised. If you would like to know more about what data is still held after account closure, please contact us.

Manis33 does not store your full e-wallet account number, card number, or internet banking credentials on our servers. Payment transactions are processed securely through payment gateways regulated by Bank Negara Malaysia. We retain only transaction details such as transaction ID, amount, date, and payment status for account record-keeping and dispute resolution purposes. This means that in the event of any security incident on our platform, your sensitive payment information will not be exposed.

Yes, you may request the deletion of your personal data by contacting us at support@manis33.click. However, requests for full deletion are subject to legal retention obligations binding upon us. Financial records must be retained for the period prescribed under Malaysian law — this is a legal requirement, not a discretionary decision on our part. Data not subject to legal retention requirements will be deleted within 30 days of your request being verified. We will clearly inform you of which data can and cannot be deleted immediately, and the reasons why.

In the event of a data security breach that may affect members' personal data, Manis33 has a comprehensive incident response plan in place. We will take immediate steps to contain and investigate the incident. Affected members will be notified as promptly as possible — within 72 hours where reasonably practicable — with details of what occurred, what data may have been affected, and recommended protective measures for them to take. We will also report the incident to the relevant authorities in accordance with applicable legal requirements in Malaysia.

Your Data Is Safe at manis33 — Register with Confidence

Your privacy is protected by 256-bit SSL. Register for free, deposit from RM10, and enjoy 800+ games with complete peace of mind.

Register Now

Manis33 — A Platform You Can Fully Trust

Data privacy, account security, and responsible gaming are not just promises — they are how we operate every day. Join over 100,000 Malaysian players today.

Register Free Login
256-bit SSL Data Not Sold Touch 'n Go & DuitNow 24/7 BM Support
Bahasa Melayu